With Facebook recently overtaking MySpace as the number one social networking site, it is definitely worth taking a look at if you are in business.
According to a study done recently by the Aberdeen Group companies are using sites like Facebook to improve the interactions they have with their customers. The study showed that companies that use social networking sites are 17 times more likely to improve customer
satisfaction than companies that don't use them.
If you already have a profile on the site but aren't sure how to leverage it for networking, brand visibility and gaining feedback--check out these top tips for boosting your reach through this hot social tool.
1) Take special care in filling out your profile: You will want to take the time to thoroughly fill out your profile, especially making sure to include your website address and your interests and activities. People appreciate this type of insight into the person behind the business.
2) Join and contribute to groups: Joining groups relevant to your niche is a good way to reach your target market and share your knowledge. Be sure to comment in the discussions and post helpful tips and links.
3) Start your own group: Taking the group idea up a notch, why not create your own group? Be seen as an authority while forming relationships with other members you have invited. Encourage conversation and participation and include a way for others to find out more about your business when you fill in your info as the administrator for the group.
4) Update often: This doesn't mean you need to spend hours on the site, but for the time you do carve out, update your status and add relevant, helpful links, photos or information to your profile. Because these types of updates show up through the News Feed function for others, you are creating a viral spread of information that helps build your brand and create familiarity.
5) Suggest, recommend and introduce: If you know people you think should be introduced, then facilitate that. Recommend and suggest resources to others. All of these activities create community and contribute to the awareness of both you and what you have to offer.
6) Import your blog posts: You can use the Notes application to pull your blog posts into your profile. NetworkedBlogs is another application that is great for giving your blog exposure. The posts you import with this app appear in others’ news feeds, adding to your expert status and credibility in your particular niche.