So you're attracting lots of visitors to your website. But if you're a freelancer or running a creative business, you need those visitors to become clients and customers. Otherwise your site is like a bucket with a hole - draining away your time and money.1. Work out what they really want.
Finding out what your customers want is the beginning and end of your marketing efforts. Get this right, and you can make mistakes with the rest of this list and still make sales. Get it wrong, and you will struggle no matter how well you execute the rest.
If you're a service provider working closely with clients, this is relatively easy - since clients will tell you about their problems, challenges, loves, and hates. They'll let you know when you're giving them what they want - and vice versa! So pay attention to what they tell you and use it to improve your service - and develop new offerings.
If you're selling products or artworks without so much interaction with your customers, it's a little harder but still doable. Take every opportunity to meet with your customers and talk to them - in 'real life' as well as via social media.
Working out what your customers want is an ongoing process that involves trial and error. Here are two questions that can help you get the answers faster:
2. Show them you mean business.
When a new visitor lands on your website, what's their first impression? Does it look professional or amateurish? Up-to-date or neglected? Popular or obscure? No prizes for guessing which qualities are more attractive to buyers.
And do you make it obvious this is a business website, where you want them to buy from you or hire you? They aren't mind readers, you know!
Don't say: "Hi, I'm Rachel, welcome to my photography site, I hope you enjoy the pictures!"
Do say: "Hi, I'm Rachel Reynolds, a photographer based in Boston. Welcome to my site - you can browse and buy my pictures in the gallery."
Finding out what your customers want is the beginning and end of your marketing efforts. Get this right, and you can make mistakes with the rest of this list and still make sales. Get it wrong, and you will struggle no matter how well you execute the rest.
If you're a service provider working closely with clients, this is relatively easy - since clients will tell you about their problems, challenges, loves, and hates. They'll let you know when you're giving them what they want - and vice versa! So pay attention to what they tell you and use it to improve your service - and develop new offerings.
If you're selling products or artworks without so much interaction with your customers, it's a little harder but still doable. Take every opportunity to meet with your customers and talk to them - in 'real life' as well as via social media.
Working out what your customers want is an ongoing process that involves trial and error. Here are two questions that can help you get the answers faster:
- Which products/services/artworks are my customers most enthusiastic about?
- What do they buy from your competitors that you could do better, or with an original twist?
2. Show them you mean business.
When a new visitor lands on your website, what's their first impression? Does it look professional or amateurish? Up-to-date or neglected? Popular or obscure? No prizes for guessing which qualities are more attractive to buyers.
And do you make it obvious this is a business website, where you want them to buy from you or hire you? They aren't mind readers, you know!
Don't say: "Hi, I'm Rachel, welcome to my photography site, I hope you enjoy the pictures!"
Do say: "Hi, I'm Rachel Reynolds, a photographer based in Boston. Welcome to my site - you can browse and buy my pictures in the gallery."
3. Make your offer crystal clear.
What do you want people to DO when they come to your site? 'Buy my stuff' or 'hire me' should be at the top of your list. Next up is to subscribe to your blog or newsletter, sign up for a free trial, or do something else that moves them closer to buying.
Make a prioritized list of these actions. For each desired action, you need to make an offer (invitation, call to action).
Particularly if you are selling a complex product or service, you need to make it clear exactly what you can do for your customers, and how it will benefit them. The more specific you are, the more believable your claims, the more of an expert you will appear.
What do you want people to DO when they come to your site? 'Buy my stuff' or 'hire me' should be at the top of your list. Next up is to subscribe to your blog or newsletter, sign up for a free trial, or do something else that moves them closer to buying.
Make a prioritized list of these actions. For each desired action, you need to make an offer (invitation, call to action).
Particularly if you are selling a complex product or service, you need to make it clear exactly what you can do for your customers, and how it will benefit them. The more specific you are, the more believable your claims, the more of an expert you will appear.
Don't say: "I'm available for portrait commissions."
Do say: "I paint Vinyl Art, portraits of musicians and entertainers on vinyl records made by